We bought this tag reader pen and a number of books last year for Christmas for Luke. It was about $40 at target. I think each book that goes with it is about $10. He loved it. It reads to you and you can play games and sound out words. Its a very neat product. And if you only expect it to last six months then its a wonderful product. In June we had to have our first one replaced because it just completely stopped working. I was impressed that they would just send me a replacement and was a happy, satisfied customer. My kids continued to use the pen and it worked well. Until recently (about 5 mos after it was replaced). This time it still worked but the games did not. You could click on the game button on a page, the game would start but then nothing worked after that and to do anything you would have to restart the pen. So I called customer service again and tried to explain the problem to someone. After a number of attempts to explain he finally got it...the games don't work. He told me to clean the camera, I said I did that and I reloaded the entire thing. Well 10 mins later I find out there is nothing they can do for me since they already replaced it in June. I said so you sell me a bad product, you replace it with a bad product and now there's nothing you can do. "Well we can offer you 15% off your next leap frog purchase." Is it just me or is that comical?
So needless to say I'm not going to be investing much in leap frog products anymore. Very disappointing as I really like educational toys.
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